RoyalAcademy™ Course Cancellation and Refund Policy

We at RoyalAcademy™ value your commitment to continuing education and also recognize that unforeseen circumstances can affect your plans. To support flexibility while managing resources effectively, we have developed a cancellation and refund policy inspired by models like Airbnb’s approach to booking accommodations.

Cancellation Policy Details

1. Flexible Refund Policy:

• More than 7 Days Notice: If you cancel your course registration more than 7 days before the course start date, you will receive a 100% refund. This policy is intended to give you peace of mind while planning your education and allows us adequate time to fill the course seat.
• 3 to 7 Days Notice: Cancellations made within 3 to 7 days of the course start date qualify for a 50% refund. This acknowledges the challenge of filling the spot on shorter notice, while still returning a significant portion of your investment.
• Less than 3 Days Notice: Cancellations made less than 3 days before the start date will not be eligible for a refund. This timeframe makes it difficult to allocate the reserved resources effectively and fill the vacancy.

2. Extenuating Circumstances Policy:

Recognizing that life can be unpredictable, RoyalAcademy™ has provisions for extenuating circumstances that allow for exceptions to our standard cancellation policy:

• Serious Illness or Injury: A serious medical condition affecting you or an immediate family member, substantiated by a medical report or doctor’s note, may qualify for a full refund.
• Family Emergencies: Unexpected significant family emergencies such as a death or serious illness in the immediate family can be grounds for a full refund with appropriate documentation (e.g., a death certificate).
• Natural Disasters and Unforeseen Events: Events such as natural disasters, terrorist activity, and travel restrictions imposed after the time of booking that directly impact your ability to attend the course may also warrant a full refund. Documentation or official notices may be required to process the refund.

3. Procedure for Cancellation and Refunds:

• Initiating a Cancellation: To cancel your course registration, please contact our administration team via our official communication channels. Provide your registration details and the reason for cancellation.
• Documentation: For standard cancellations, no documentation is needed. However, for cancellations due to extenuating circumstances, supporting documents will be required to process your refund request.
• Processing Time: Once a cancellation notice is received, RoyalAcademy™ will process your refund based on the terms of the policy. Please allow up to two weeks for the refund to be credited back to your original method of payment.
• Review and Appeals: In exceptional cases, if you believe that your circumstances warrant further review, you may appeal the initial decision by providing additional information for consideration.

Commitment to Service

RoyalAcademy™ is committed to providing clear, fair, and transparent policies to support your educational pursuits. We understand that flexibility is crucial and strive to accommodate your needs while maintaining the integrity and quality of our courses. For any questions or further assistance regarding our cancellation policy, please feel free to reach out to our customer service team. We are here to help you navigate your educational journey with confidence and ease.